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Privacy Policy Data Protection Act 1998

Sovereign Financial Solutions will treat all your Personal Information (as defined by the Data Protection Act 1998) as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will fully comply with all applicable UK data protection and consumer legislation from time to time in place.

When you use this Website, we will ask you to input and will collect Personal Information from you such as your name (and names of family/household members where relevant), e-mail address and telephone number. You have the opportunity to add any additional information you think is relevant at this stage. We may also collect and process, and our third party service providers may collect and process, information about where you are on the internet, your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit and the advertisements you clicked on. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office. We use your information only for the following purposes:

• Provision of debt management services
• Provision of financial services and advice
• Debt administration and factoring
• Accounts and records
• For statistical or survey purposes to improve this Website and its services to you
• To serve website content and advertisements to you
• To administer this website
• If you consent, to notify you of products or special offers that may be of interest to you

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When we contact you and collect Personal Information from you you will be given the option to receive information from Sovereign Financial Solutions, or its business partners by post, e-mail, SMS or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, you will be given the opportunity to opt out of receiving information about such products, promotions or special offers from us or our business partners.

We will not release your Personal Information to any company outside of Sovereign Financial Solutions for mailing or marketing purposes without your consent. You may unsubscribe from our email or SMS contact list at any time by replying to a promotional e-mail or SMS message with the word "unsubscribe" in the subject line, by e-mailing us at info1@sovereignfs.co.uk or telephoning us on 08000 746495 between 9:00 am and 5:00 pm.

Your Personal Information may be disclosed to other businesses within the Sovereign group and to reputable third parties who will help process any account you may have with us. Sovereign Financial Solutions requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.

We may use Cookies to keep track of your current application to personalise your experience and so that you may retrieve your details at any time - if you do not accept Cookies you may be unable to use this Website. See "Our cookie policy" for further details. Any changes to this policy will be posted to this part of the website - please check back to see any updates or changes to our privacy policy.

Access to your personal information
You have a right to receive a copy of the personal data that we hold about you. We have the discretion to make a charge of £10.00 towards the cost of administration, although currently we do not charge for this service. To obtain a copy of the personal information we hold on you, please write to us at the address below or ring us on 08000 746495 and ask for a Subject Access Request form. Questions regarding this Policy should be directed to: Data Protection Officer Sovereign Financial Solutions PO Box 3051 Eastbourne BN21 9EZ

Cookie policy
Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site, such as your personal preference pages. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a Web site if you do so.

How we will use your information
Sovereign Financial Solutions, its franchisees and associated companies will use your information only to contact you to discuss the provision of debt management and related services.